Return & Refund Policy

Last updated: 14/09/2026

Thank you for shopping with YUVATEE.

Because our products are made to order specifically for each customer, we follow a limited return and refund policy. We do not accept returns or exchanges simply because a customer has changed their mind, ordered the wrong size, selected the wrong product, or no longer wants the item.

We want you to have a smooth shopping experience, so please read the following policy carefully before placing your order.

1. Damaged, Defective or Misprinted Products

If you receive a product that is:

• Damaged

• Defective

• Misprinted

• Significantly damaged during transit

• Different from the product you ordered

you may be eligible for a replacement or refund.

To request a replacement or refund, you must contact us within 7 days of delivery.

Your request should include:

• Your order number

• Clear photographs of the product

• Clear photographs of the packaging

• A short unboxing video, where available

• A description of the issue

For damaged products, the original packaging should also be retained until the claim has been resolved.

We may request additional photographs or information if required to verify the issue.

2. Unboxing Video Requirement

We strongly recommend recording a continuous unboxing video when opening your package.

An unboxing video helps us verify whether the product was damaged before or during opening.

If an unboxing video is not available, we will still review the claim; however, if the issue cannot be verified, the claim may not be eligible for a refund or replacement.

Products damaged by scissors, knives or other sharp objects while opening the package may not qualify for a refund or replacement unless sufficient evidence is provided.

If the outer package appears damaged when delivered, please take photographs of the package and, where possible, mention the damage to the delivery partner at the time of delivery.

3. Wrong Product Received

If you receive a product that is different from what you ordered, please contact us within 7 days of delivery.

Please provide:

• Order number

• Photographs of the product received

• Photographs of the packaging

• Unboxing video, if available

After verification, we may arrange a replacement or refund as appropriate.

4. Wrong Size Ordered

We do not offer free size exchanges when the customer has selected the wrong size while placing the order.

Please carefully check the size chart available on the product page before ordering.

If you ordered the wrong size, a replacement order may be placed at the customer's expense.

5. Size/Measurement Variation

Apparel measurements can have minor manufacturing variations.

A measurement variation of approximately ±0.5 inch is considered within the normal tolerance for apparel and does not by itself qualify the product for a return, refund or replacement.

6. Change of Mind / Non-Defective Returns

As our products are made to order, we do not accept returns simply because:

• You changed your mind

• You do not like the product after receiving it

• You ordered the wrong size

• You ordered the wrong colour

• You ordered the wrong design/product

• You no longer want the product

• The product does not meet your personal preference

Please review the product details, size chart and product images carefully before placing your order.

7. Colour Differences

Colours displayed on a customer's screen may differ slightly from the actual printed product.

Digital printing processes may also result in minor colour differences between the original design shown on the website and the final printed product.

Minor colour variation alone does not qualify for a return, refund or replacement.

8. Lost Shipments

If an order is confirmed by the shipping carrier as lost in transit, we will work with our fulfilment and shipping partners to resolve the issue.

Depending on the circumstances, we may provide a replacement or refund after the shipment has been officially confirmed as lost.

9. Delayed Shipments

Delivery timelines are estimates and may vary depending on the destination, courier, weather, holidays, operational issues and other circumstances outside our control.

A delay by itself does not automatically qualify an order for a refund or replacement.

If an order has been significantly delayed, please contact us so that we can investigate the shipment.

10. Return-to-Origin (RTO) / Undelivered Orders

An order may be returned to the fulfilment facility if it cannot be delivered because of circumstances such as:

• Incorrect or incomplete address

• Customer not available/contactable

• Customer refusing delivery

• COD amount not being available

• Unserviceable pincode

• Customer requesting future delivery

• Premises being closed

• Other delivery-related reasons

For such orders, we will contact the customer where appropriate to determine whether the order can be re-shipped.

Any additional cost associated with re-shipping may be payable by the customer.

Orders returned to the fulfilment facility may be stored for a limited period and may subsequently become unavailable for re-shipping.

11. Refunds

Where a refund is approved, the refund will normally be processed to the original payment method used for the order, subject to the payment gateway's processing timelines and applicable circumstances.

In certain situations, we may offer store credit or a replacement instead of a monetary refund.

The final resolution will depend on the nature of the issue and the applicable fulfilment/shipping process.

12. Replacement

If a replacement is approved, the replacement product will be produced and shipped after the claim has been verified.

Replacement delivery time will depend on production, shipping method and destination.

13. How to Request a Return, Refund or Replacement

Please contact us at:

Email: [CUSTOMER SUPPORT EMAIL]

Please include:

Order Number:
Name:
Issue:
Photos/Videos:

Do not send a product back to any address unless we specifically instruct you to do so.

14. Important Notice

All products are made to order and fulfilled through our third-party print-on-demand fulfilment partner.

Accordingly, our return, replacement and refund process is subject to the applicable fulfilment and shipping procedures.

We reserve the right to reject claims that do not meet the requirements of this policy or where the reported issue cannot reasonably be verified.

Nothing in this policy is intended to limit any consumer rights that cannot legally be excluded under applicable law.

15. Contact

For any return, refund or replacement questions, please contact:

YUVATEE
Email: yuvatee.store@gmail.com